Privacy policy

Privacy Policy – KBT Craft

Contact Email: kbtcraft.ca@gmail.com

This Privacy Policy explains how KBT Craft (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or would like to make a complaint, please contact us at:
📧 kbtcraft.ca@gmail.com

Personal Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Device Information

• Browser type and version
• IP address
• Time zone
• Cookies and tracking data
• Pages viewed and how you interact with our site

Purpose: To improve website performance, security, and user experience.
Source: Automatically collected through cookies and analytics tools.

Order Information

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details

Purpose: To process orders, arrange shipping, send confirmations, and prevent fraud.
Source: Directly provided by you during checkout.

Customer Support Information

If you contact us, we may collect your name, email, and message details to help resolve your request.

How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Communicate with you about your purchase
• Provide customer support
• Improve our website and services
• Send updates, promotions, or new product information (if you opt in)

Sharing Your Information

We only share your information with trusted service providers, including:

• Shopify (our e-commerce platform)
• Payment and shipping partners
• Legal authorities if required by law

You can learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Cookies & Tracking Technologies

We use cookies to improve your browsing experience, analyze website traffic, and support marketing.

You can disable cookies in your browser settings, but some features of the website may not function properly.

Behavioural Advertising

We may use your browsing and purchase activity to show relevant ads through partners like Google and Facebook.

You can opt out here:

• Google Ads: https://www.google.com/settings/ads/anonymous
• Facebook Ads: https://www.facebook.com/settings/?tab=ads
• Network Advertising Initiative: https://optout.aboutads.info/

 

Data Retention

We keep your information only as long as necessary to provide our services, complete transactions, and meet legal requirements. You may request deletion at any time.

Your Rights

Depending on your location (including EU/EEA and California), you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Request data portability

To exercise your rights, contact us at:
📧 kbtcraft.ca@gmail.com

Minors

Our website is not intended for children under 10 years old. We do not knowingly collect personal data from minors.

Data Security

We take reasonable steps to protect your personal information against loss, misuse, or unauthorized access.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Complaints

If you are not satisfied with our response, you may contact your local data protection authority.